Privacy Policy

Soapbox Software, LLC

Last updated: July 27th, 2020

Soapbox Software, LLC ("Soapbox Software", "we" or "us") provides a number of "Incidents" applications ("apps", or "our apps") which display emergency incident information plotted on a map (such as traffic accidents, fires, medical emergencies, etc.). This privacy policy explains what information is collected by Soapbox Software and any third-party services when users interact with our apps.

We may change this privacy policy from time to time. If we make changes, we will revise the date at the top of the policy and provide a brief summary of the changes at the bottom of the policy, along with all other past changes. We encourage you to review the privacy policy periodically to stay informed about our information practices and your options related to them. A hyperlink ("link") to the policy is available in our apps, as well as in the store where the app was downloaded.

Information We Collect

Soapbox Software does not collect any personally identifiable information itself. Personally identifiable information is information that can be used to uniquely identify a specific individual, while non-personally identifiable information is information that cannot be used to uniquely identify a specific individual by itself.

We have no business interest in collecting personally identifiable information. Additionally, we do not collect any other information on first-party servers. All information collected is through the use of third-party services for the purposes of improving the experience and performance of our apps. The information collected is listed below, along with how to opt out. Instructions for opting out may be device specific.

Incident Locations

To show emergency incidents on a map, our apps determine the location of an incident using the incident’s address. This process may take some time, so to improve performance of our apps for all users, the result location is shared using an Apple CloudKit database. To share this information, you must be signed into Apple’s iCloud service. This information is only associated with a unique identifier that is not associated with your Apple ID. The location of the incident is in no way associated with your current location, which we do not collect.

To opt out, revoke access to iCloud from our apps in the iCloud section of the iOS Settings app on your iOS device. For more information, please refer to Apple’s privacy policy:

Analytics and Usage

We use Google Analytics, Firebase Analytics, and Apple App Analytics to gather anonymous, aggregated information about how many users are using our apps as well as how they are using them. This includes details of app usage such as buttons pressed, screens viewed, the duration of those screen views, app crashes, etc.

To opt out of Google Analytics and Firebase Analytics, visit the "Incidents" app’s settings screen in the iOS Settings app, and disable the "Analytics and Usage Data" setting. This setting is on by default, and will reset to the default if our apps are uninstalled and reinstalled.

To opt out of Apple App Analytics, visit the Analytics Privacy section of the iOS Settings app (described here: and disable "Share With App Developers". Note that this setting is not app specific.

Feedback and Support Email

All feedback and support requests are sent using email. The email address you use will be exposed to us during this interaction.

To opt out, do not send us email.

Other Services

The following services are used for data retrieval and we do not explicitly send any information to them. When retrieving data, these services may collect, process, and store information about the request being made, including but not limited to your IP address. Please refer to their privacy policies for details.

Incident Data

Incident data is loaded from a number of different websites for our apps.

  • "Lancaster County Incidents" and "Lancaster County Incidents+" use Lancaster County-Wide Communications:

Incident Location Geocoding

To determine an incident’s location, our apps use Apple’s Geocoder service. For more information, please refer to Apple’s privacy policy:

Remote App Configuration

Some features of our apps are configured via Google’s Firebase Remote Config service. For more information, please refer to Google’s privacy policy:


Most of our apps are supported through the use of advertisements provided by Google AdMob. For more information, please refer to Google’s privacy policy:


We use HTTPS to secure the communication between our apps and the third-party services we use. However, some of our apps load incident data from public websites using HTTP. No information is explicitly sent to these websites.

Third-Party Links and Content

Interacting with advertisements in our apps may navigate you to third-party websites. These have their own independent privacy policies, and we have no responsibility or liability for their content or activities.

Your Consent

By using our apps, you consent to our privacy policy.

Contacting Us

If you have questions regarding our privacy policy, please contact us at:

Changes to This Policy

  • July 27th, 2020: Added incident data link for Raleigh Incidents.
  • November 1st, 2019: Added incident data link for Chester County Incidents.
  • January 13th, 2019: First published.